A sketch of a man and a woman in a video conferenceWith the pandemic slowly becoming a memory of the past and people adjusting to the new “business as usual,” it’s important to note that it hasn’t been that long since remote working was introduced into our lives. What once was a necessity when lockdowns hit has now turned out to be a global trend which is pretty much here to stay. If you are someone who manages a remote team, you’d probably like to stay up to date on the latest employment trends and see how other industries are managing the challenges of remote working.


The Covid-19 pandemic has sped up digital transformation and technologies by years, leaving businesses in a tight spot with managing their digital infrastructure and adapting to these changes. However, the technology sector has been leading the way in providing remote working opportunities and has been the fastest in adjusting to them. But with many remote tech workers preferring to stay at home, how can the technology industry thrive in the remote era?

Create a productive work environment. With daily commutes being a thing of the past, workers can now focus on core projects, which boosts overall productivity levels. However, it’s important to note that with IT and digital projects catapulting to the top of the meeting agenda and many businesses seeking to adjust their business models to the latest technological developments, including outsourced services, your team is still getting their well-deserved rest. Creating a work environment with a balanced workload and fair deadlines helps them feel at ease and appreciated even when working from home.

Customer Service

When high street chains closed their doors in 2020 and moved to the online sphere, the retail sector received a huge boost. Customers filling their digital carts resulted in rapid growth for e-commerce businesses. But with online stores suddenly having to manage the increased demand of customers, many companies responded to that by expanding their customer service departments. A huge benefit of hiring customer service representatives is that support can easily be provided via phone calls, emails or chats – all from the comfort of their own home. But has that taken a toll on customer service representatives?

Staying connected. Customer service jobs can be challenging, despite the perks of working from home. A customer service agent deals with various situations daily; some are more demanding than others, and it can easily take a toll on a person mental health. As such, prioritizing employee well-being has never been more critical. Getting involved in your team’s daily activities, sharing the daily struggles, and finding common ground can help your team face the challenges ahead. As a celebration of all your achievements, a daily virtual huddle, a day out or a networking event once every quarter can go a long way.

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Marketing and Content Creation

Hiring marketing or social media representatives is an investment in future sales, as it contributes to building a company’s brand and selling it to a broad audience. Along the way, the team creates a range of content from blog posts to ads. As a manager, the day is never the same as you jump from project to project, which certainly requires good time management and organizational skills. But how can you ensure your team is driven even when the times are challenging?

Take feedback. As the digital world is changing rapidly, it’s only natural you expect your team to be up to date with the latest releases and ready to implement them in your strategy. But remember that building an empire with a solid base takes time and your employees need to feel supported while taking on more responsibilities. Make sure to implement regular meetings, take their suggestions on board when working out your strategy, and ask what other forms of support they would need to develop in their roles.

Final Thoughts

There are no right or wrong answers regarding best practices for managing your remote team, as each individual requires a different method. Remote working at this scale is a new and fresh method; best practices and technologies will inevitably emerge to help us. As always, it’s essential to be open-minded and focus on how you, as a manager, can empower your team and foster greater collaboration.

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